Category: In Our Centers

Posted by: Bucky Cline, October 30, 2012

Halloween Safety 101

Halloween is the second-most popular holiday in America behind Christmas. This time of the year is fun and frightful but you don’t want it to turn into a real-life nightmare. That’s why you should always keep safety in mind on Halloween. Whether you’re celebrating this weekend or waiting until Wednesday, here are a few ways

Posted by: Laura Jollay, August 28, 2012

National College Colors Day is August 31, 2012

Show Your Spirit! Over the years, our sites have shown a loyal, and deep-rooted passion for their beloved college sports teams and many folks at GCS have participated in National College Colors Day. Well, it’s that time of year once again! This year, National College Colors Day is Friday, August 31st. Mark your calendars, folks! This is your

Posted by: Bucky Cline, August 16, 2012

Be a Resource for Others

It can be scary and stressful starting any new position, especially if you’re also new to the contact center industry. And although we have excellent training programs to arm our folks with the tools they need to be successful with customer interactions, there’s still a learning curve. To help our newest team members be the best they can

Posted by: Bucky Cline, August 7, 2012

Increase the Level Of Business in Your Daily Routine

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are: Make every call count, make calls presentable and always assume the sale. Be consistent, be at work when scheduled and keep idle/wrap

contact center consultants
Posted by: Greg Alcorn, July 10, 2012

Safety Management

I always look for a reason to pass along principles from Dr. Jerry Bell. In his book, The Achievers, he outlines the traits of being a good person. Not just a good leader, but a good person. One of his chapters talks about the Five Horsemen of Death. It’s a pretty morbid name for five categories

contact center soft skills training

Say This, Not That Changing Language in Your Contact Center Can Make You More Professional and Accurate How do you feel when someone says the phrase “telemarketing?” Personally, myself and many of my co-workers cringe a little inside. Why? Because it sounds negative. In fact, the word “telemarketing” gives little insight into what it is

Posted by: Frank Camp, May 21, 2012

Leadership by Listening; Leadership & Management

When you see someone visiting your site, it is human nature to question their motive: are they a client or prospect? are they an auditor? is something important happening? Our clients use site visits to check up on their programs, but our management team takes advantage of site visits to not only check up on

Category: Hiring
contact center consultants
Posted by: Greg Alcorn, March 25, 2012

Now Hiring!

GCS is ramping up hiring efforts and needs additional help fulfilling our clients’ needs. Roger Akers, vice president of operations explains: “Due to overwhelming demand from our existing clients for the month of April, we are now hiring in all domestic contact centers. Orientation classes will start on Monday, March 26th. Based on the current forecast, we expect to continue to hire in the coming weeks but have not

A great thing about the new year is you can look back and see what experiences provided new working knowledge that you can apply in the new year. For some top performers in Wheeling, WV, last year was filled with learning opportunities and personal success, which helped define the new goals for this year. Supervisor Larry Waldrum