Category: HR

Posted by: Bucky Cline, June 21, 2011

Ways to Deal with Difficult People

We’ve all had to deal with difficult people at some point.  Difficult people can present a unique problem when they are your employees and it is your job to manage them. I’d like to note that dealing with difficult people is different than conflict management.  Conflict management is about dealing with a difficult situation. I am going to posit some

George and I recently attended an HR Roundtable of Charlotte area companies that are members of the Contact Center Network Group. We were given a list of what would be considered universal HR problems and asked to rank them. The list included, Recruitment Attendance Compensation Training & Development Employee Engagement What would you rank as your most