Category: Expressed Interest

Category: Expressed Interest
call center technology
Posted by: Greg Alcorn, June 25, 2010

Expressed Interest 6/25/10

Just like people, companies can get in a rut sometimes.  Routines turn into ruts when you dread the activity and don’t get any value from it.  At GCS, we try to keep refreshing the duties of each person and offer more responsibilities whenever possible. Variety is the spice of life, right? Our mission statement hasn’t

Category: Expressed Interest
Posted by: Greg Alcorn, June 10, 2010

Expressed Interest 6/10/10

Overall, our contact center work is pretty repetitive. We are asked to provide great customer service for our clients several times each day. The majority of our customer contacts are the same; yet, every two years, a predicted, radical change to our routine comes along – national elections. Since we started GCS in 2001, the

Category: Expressed Interest
Posted by: Greg Alcorn, June 4, 2010

Expressed Interest 6/4/10

You never appreciate what you have until it’s gone. That cliché applies to vacations in an office setting very well. At GCS, we have many managers who have teams reporting to them. So what happens when those managers go on vacation? Our business model has to have flexibility to handle changes in attendance. We have