Category: Careers

Posted by: Bucky Cline, August 16, 2012

Be a Resource for Others

It can be scary and stressful starting any new position, especially if you’re also new to the contact center industry. And although we have excellent training programs to arm our folks with the tools they need to be successful with customer interactions, there’s still a learning curve. To help our newest team members be the best they can

George and I recently attended an HR Roundtable of Charlotte area companies that are members of the Contact Center Network Group. We were given a list of what would be considered universal HR problems and asked to rank them. The list included, Recruitment Attendance Compensation Training & Development Employee Engagement What would you rank as your most

Category: Careers
Posted by: Holly Czuba, October 22, 2010

The Cox’s

Genese Cox is shy. She said talking to strangers is an uncomfortable situation for her. But working at GCS has given her more confidence and now she says, “It’s easier to talk over the phone.” Her husband Darvis, who sits next to her at work echoes, “It used to be much harder for her to

Category: Careers
contact center consultants
Posted by: Bryan Overcash, October 20, 2010

The Stereotypes Aren’t True.

Amie Jefferies has been working at GCS only a short while, but she’s learned quickly that GCS associates are not your typical telemarketer. “We aren’t pushy like the stereotypes people have of telemarketers.  We’re not over-the-top.  We don’t get yelled at a much as you would think.  And it only takes one good call to

Category: Careers

I heard the same thing over and over again, “We’re like a big family.” I took a trip up to Mt. Hope this past Wednesday with a couple of goals in mind. First, I wanted to take some great pictures of our associates. Check. Second, I wanted to find out what it’s REALLY like (from