Category: Team Building

Posted by: Frank Camp, October 29, 2012

Tips for Collaborating in the Workplace

In his famous one-hit-wonder “Ice, Ice, Baby,” Vanilla Ice tells us to “Stop, collaborate and listen.” It’s catchy and there’s also some truth to what he’s saying. Collaboration is an important workplace practice. Whether you’re giving a supervisor your input on a new program or you’re building out a proposal for a potential new client,

Posted by: Laura Jollay, August 28, 2012

National College Colors Day is August 31, 2012

Show Your Spirit! Over the years, our sites have shown a loyal, and deep-rooted passion for their beloved college sports teams and many folks at GCS have participated in National College Colors Day. Well, it’s that time of year once again! This year, National College Colors Day is Friday, August 31st. Mark your calendars, folks! This is your

Posted by: Bucky Cline, August 16, 2012

Be a Resource for Others

It can be scary and stressful starting any new position, especially if you’re also new to the contact center industry. And although we have excellent training programs to arm our folks with the tools they need to be successful with customer interactions, there’s still a learning curve. To help our newest team members be the best they can

Posted by: Bucky Cline, June 29, 2012

CRMXchange Webinar; Coaching with Style goes well!

Presenting at a conference takes a lot of work and planning. Not to mention the travel time. Fortunately, last week, President and CEO Greg Alcorn got to do it all from the comfort of his office. CRMXchange hosted a virtual contact center conference this week. Greg hosted a session titled “Coaching, Communicating and Collaborating Your Way

contact center soft skills training

Say This, Not That Changing Language in Your Contact Center Can Make You More Professional and Accurate How do you feel when someone says the phrase “telemarketing?” Personally, myself and many of my co-workers cringe a little inside. Why? Because it sounds negative. In fact, the word “telemarketing” gives little insight into what it is

Oftentimes we’re told to avoid clichés: in speeches, in letters and especially when speaking to clients/customers. But why? Here are some things you might not have known about clichés: They are not always easily understood. Oftentimes the reasons we become annoyed with the use of clichés is because it makes the conversation confusing; therefore, we

We all know that listening is a important skill.  Both personally and professionally, being a good listener can make or break your success. Here are 4 tips, originally described by Dr. Jerry Bell (http://www.bellleadership.com/) to amp up your listening skills and become an active listener. Commit! It’s a Lifestyle To Listen or Not to Listen

Posted by: Frank Camp, April 24, 2012

Team Building in the Office ~ Expressed Interest

by guest writer Donna VanHorn Team building in an office helps foster better and open communication between employees, themselves, and also, between employees and upper management. It goes a long way in improving professional relations, understanding and cooperation, and this is very much reflected in the quality of work done. Team building in the workplace

call center technology

“Coming together is a beginning. Keeping together is progress. Working together is success.” -Henry Ford You see a memo about a relay race taking place at the site at noon. You hear mention of a site cookout taking place next month. Your supervisor tells you about a community service event the team is getting involved