A great thing about the new year is you can look back and see what experiences provided new working knowledge that you can apply in the new year. For some top performers in Wheeling, WV, last year was filled with learning opportunities and personal success, which helped define the new goals for this year. Supervisor Larry Waldrum
As far back as my 25 year-old memory can take me, I have heard “Jollay/jolly” Christmas jokes routinely around the holidays. As a kid, I thought it was cruel to be the brunt of some 8 year-old’s corny and somewhat unoriginal joke but now, it gives me a chuckle when I hear it and brings
Micromanaging has a negative connotation associated with it. And rightly so. No one likes to have their boss breathing down their neck, making decisions for them. All employees appreciate a certain amount of autonomy in their work. It allows for ownership of their work. It allows for a more engaged employee. Don’t agree? Check out the video in this post.
We’ve all had to deal with difficult people at some point. Difficult people can present a unique problem when they are your employees and it is your job to manage them. I’d like to note that dealing with difficult people is different than conflict management. Conflict management is about dealing with a difficult situation. I am going to posit some
Over the past several months, I’ve been working on launching some back-end tools for our online application process for the HR department allowing them to better manage applicants during the hiring process. One of the final steps is the training of the 15 users of the new system. I have done my best to communicate
George and I recently attended an HR Roundtable of Charlotte area companies that are members of the Contact Center Network Group. We were given a list of what would be considered universal HR problems and asked to rank them. The list included, Recruitment Attendance Compensation Training & Development Employee Engagement What would you rank as your most