Category: Training

Yogi Berra said lots of funny, mixed up quotes. “You can’t think and hit a baseball at the same time” was one of my favorites. It sounds strange, but makes sense when you put it in the context of learning. Professional baseball players practice and drill so that instincts  take over in the millisecond they have for deciding whether to swing the bat.

Here at GCS this month we’re focusing on Security Awareness.  IT departments have a great responsibility at any company, but in a Contact Center they are responsible for all Telephony hardware and software along with company-wide hardware, software and security. Security should not only IT’s responsibility. Everyone is responsible for security. IT can help with

call center customer service

Self-awareness, self-discipline and empathy are core components of what used to be called “character” but is now understood as something more–much more. Emotional Intelligence is an aptitude at the center of success in all aspects of human life. The emotionally adept display the ability to manage personal feelings well, and to read and deal effectively with other

Posted by: Holly Czuba, August 24, 2011

Leadership Rowan ~ Simulated Society ~ Lessons Learned

I’ve had the good fortune to be provided with the opportunity to take part in a year long leadership class.  Leadership Rowan is  designed to prepare individuals to assume leadership roles in the county and to further enhance the abilities of existing leaders.  One day each month from September to May we will meet at