Category: Disaster Preparedness

Our thoughts and prayers go out to the millions of American families impacted by Hurricane Harvey and Hurricane Irma over the last several weeks. We know that this is just the beginning of the recovery and restoration effort. Whether we are preparing for more hurricanes to come or winter weather slowing approaching, safety is absolutely

contact center innovations

Businesses are always looking for the competitive edge. After all, in order to keep your customer base it is important to keep your product or service updated. As rapidly as technology can change, it’s imperative to also stay on top of industry trends, pushing your business to the forefront. Global Contact Services or GCS provides

In today’s society, safety and effective communication in emergency situations is proving to be more and more important. Intercede Services, a software company owned by a father of a GCS employee, has recently launched a new emergency incident reporting technology called iAlert. The product was launched in response to growing concerns regarding the safety of

Posted by: Bucky Cline, October 29, 2012

Keeping Customer Service Available During Natural Disasters

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone’s mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone’s first concern, both for employees and customers, and an abundance of resources exist to