Reinforce Training Concepts with Online Training
Customer service often means engaging with your clients when everything has gone wrong. Knowing how to effectively manage those situations will help your agents remain calm in adverse situations. They will be able to diffuse anger and have fewer escalations.
Help your contact center agents learn how to redirect the most stressful customer service situations with our online soft skills training program. The three-module program is easy to use and effective. It includes videos, written activities and team practice suggestions. The resource guides become an agent reference tool.