Blended Agents Make a Difference
At GCS, we find that helping our agents hone a variety of skills makes for better workers and less downtime. Blended agents also tend to be happier and less prone to burnout, which leads to lower levels of turnover. Plus, companies like yours can save money by not having an entire staff of dedicated agents.
But correct blending is not easy. It takes the right types of programs and specific agent skill sets. Turn to a trusted source, like GCS, to manage your blended program and get the cost savings and results. Let’s talk about your current programs and discuss if blending will work for you.