On a scale of 1-10, with 10 being the best, how would you rate the call center’s training program?
Would you rank Training as one of the top 3 areas needing improvement in your call center?
Which of the following methods are you currently using in the call center?
What categories do you train your staff in?
Are Senior Agents responsible for helping deliver training?
Are Managers or Supervisors responsible for helping deliver training?
Is there an in-house trainer responsible for helping deliver training?
Does the call center use a contracted training company responsible for helping deliver training?
Do you use recorded calls for training?
Are you satisfied with the current staff’s satisfaction with your current training programs?
Are there on-going training issues that never seem to get fixed?
Based on your score you could improve on the training aspect of your call center. We’d love for you to explore "The Complete Call Center Training Guide."
Based on your score the training aspect of your call center is performing above industry standards. Try some of our other quizzes to see if there are any other aspects you need to improve on.