On a scale of 1-10, with 10 being the best, how would you rate your call center’s Technology?
Would you rank Technology as one of the top 3 areas needing improvement in your call center?
Which best describes your Contact Center Technology Infrastructure?
Which of the following technologies do you use in your contact center?
Which of the following customer facing technologies or services do you use?
Are you satisfied with your call center’s technical support?
Are you satisfied with how well your call center technology mesh with your operations platform(s)?
Are you satisfied with your call center's call platform?
Are you satisfied with your call center's CRM?
Is your technical support contracted on an annual rather than as-needed basis?
Is cloud-based technology used in your contact center?
Based on your score you could improve on the technology aspect of your call center. We’d love to have a conversation around specific ways you could improve.
Based on your score the technology aspect of your call center is performing above industry standards. Try some of our other quizzes to see if there are any other aspects you need to improve on.