On a scale of 1-10, with 10 being the best, how would you rate your call center's Staffing results?
Would you rank Staffing as one of the top 3 areas needing improvement in your call center?
Which of the following metrics do you use to measure the effectiveness of the contact center staffing team?
Are you satisfied with your center’s ability to staff to meet demand?
Are you satisfied with your Workforce Management Software or Plan?
Do you have blended seats capability?
Is your agent utilization rate more than 80%?
Is your agent to supervisor ratio less than 15:1?
Based on your score you could improve on the staffing aspect of your call center. We’d love to have a conversation around specific ways you could improve.
Based on your score the staffing aspect of your call center is performing above industry standards. Try some of our other quizzes to see if there are any other aspects you need to improve on.