On a scale of 1-10, with 10 being the best, how would you rate your call center’s Quality Assurance processes?
Would you rank Quality Assurance as one of the top 3 areas needing improvement in your call center?
Which of the following are include in your call center quality plan?
Do you use voice recognition software to analyze recorded calls?
Do you use voice recognition software during live calls?
Do you use remote monitoring capabilities?
Do you have a formal call calibration plan?
Based on your score you could improve on the quality assurance aspect of your call center. We’d love to have a conversation around specific ways you could improve.
Based on your score the quality assurance aspect of your call center is performing above industry standards. Try some of our other quizzes to see if there are any other aspects you need to improve on.