On a scale of 1-10, with 10 being the best, how would you rate your Employee Retention?
Would you rank Employee Retention as one of the top 3 areas needing improvement in your call center?
Which of the following does you call center provide:
Do you conduct formal pre-employment skill assessments?
Do you conduct formal pre-employment personality assessments?
Do you utilize a team interview approach?
Do you work with a staffing company?
Do you conduct employee surveys or other feedback groups?
Based on your score you could improve on the employee retention aspect of your call center. We’d love to have a conversation around specific ways you could improve.
Based on your score the employee retention aspect of your call center is performing above industry standards. Try some of our other quizzes to see if there are any other aspects you need to improve on.