On a scale of 1-10, with 10 being the best, how would you rate your call center's Disaster Recovery Plan?
Would your rank Disaster Recovery as one of the top 3 areas needing improvement in your call center?
Which of the following do you include in your disaster recovery plan?
Do you have a formal Disaster Recovery plan?
Are you required to have full redundancy in your contact center capabilities?
If so, do you meet that requirement internally or with an outsource partner?
Have you had to use your plan in the last 24 months?
Do you test your plan at least annually?
Based on your score you could improve on the disaster recovery aspect of your call center. We’d love to have a conversation around specific ways you could improve.
Based on your score the disaster recovery aspect of your call center is performing above industry standards. Try some of our other quizzes to see if there are any other aspects you need to improve on.