It seems as if you can’t turn on the TV, surf the internet or pick up the newspaper these days without seeing an article or story about the benefits of exercise and diet to a healthier and more productive you. It seems that Americans are becoming an obese society, costing us huge sums of money in healthcare and lost productivity. And worse, for many of us, that also means ending our lives sooner than we should have. It seems we all work longer hours and are caught like a hamster on a revolving wheel just trying to keep up with the demands of the workplace. We complete a task and move quickly to the next item on our to do list. All the while the inbox keeps filling up. Well, I’ve “discovered”, at least for me, a great way to
Mark Twain once said “The human race has only one really effective weapon and that is laughter.”
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In the contact center environment, being optimistic is a significant benefit. Because of the many people our agents come in contact with, having a predisposition to believe you can solve each customer's concern or provide a relevant product or solution is important. We use various methods to identify potential agents with this aptitude. I found this article on recent studies on optimism by Vijai P. Sharma, Ph.D to be an interesting opinion on the value of being optimistic in one’s outlook. As Dr. Sharma points out, optimism spills over into many areas of one's life.
John D. Rockefeller IV
The last couple of days GCS Employees have been seeing articles in the daily news about professional dress in the workplace, we're even taking requests for the best and worst dressed employees to publish in the weekly newsletter.
Almost nothing is more helpful in dealing with people than a sense of humor. Now, a sense of humor doesn't necessarily mean a knack for telling jokes. Rather, it means the ability to take some setbacks and still see that the world has not come to an end.