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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Best Practices  |  Call Center Tips  |  Communication  |  Customer Service  |  Education & Learning  |  Employee Engagement  |  GCS Culture  |  In Our Centers  |  Increase Profits  |  Management  |  Motivation  |  Performance  |  Product Conviction  |  Productivity  |  Relationships With Your Customers  |  Star Principles  |  Top Performers

Increase the Level Of Business in Your Daily Routine

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are:

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Communication  |  Education & Learning  |  Employee Engagement  |  Expressed Interest  |  Leadership  |  Management  |  Star Principles  |  Training  |  Webinar

Be A Coach, not a Supervisor.

We certainly did not know exactly what to expect with the CMRxchange webinar. Holly Czuba, George Simons and I accepted the offer to present a live session on coaching, communication and collaboration to an online audience of contact center professionals.

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Outsourcing Guide

Subscribe to our blog and get this free guide

The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Best Practices  |  Call Center Tips  |  Education & Learning  |  Employee Engagement  |  GCS Culture  |  Growth  |  In Our Centers  |  Leadership  |  Management  |  Product Conviction  |  Star Principles

Leadership by Listening; Leadership & Management

When you see someone visiting your site, it is human nature to question their motive: are they a client or prospect? are they an auditor? is something important happening?

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Expressed Interest  |  Star Principles

Show the emotion you want them to see.

I check my side mirrors before I back up. Sounds routine. Something you learn in driver’s education. But, one time I didn’t and paid for it.

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Communication  |  Inside a Contact Center  |  Star Principles  |  Technology

FTC to Release Cell Phone Numbers from the Do Not Call Registry - Really?

Federal Trade Commission (FTC) was going to release cell phone numbers to telemarketers and cell phone users only had a few days left to place their number on the National Do Not Call Registry. We have uncovered the truth - The verdict: This rumor is FALSE.

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Client Relationships  |  Communication  |  Expressed Interest  |  Outsourcing  |  Sales  |  Sales Tips  |  Star Principles

6 Degrees of Kevin Bacon

Everybody is connected to the actor, Kevin Bacon. You may be familiar with the “six degrees of separation” theory that says it takes just six personal associations to reach anyone in the United States. For example, I know someone, who knows someone I don’t know, who knows someone else, who knows someone, who knows Kevin Bacon. So I am just six people associations from Kevin Bacon and Kevin could eventually get to me, too. Why? Maybe he wants a job.

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