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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Contact Center Consulting  |  Performance  |  soft skills training

Dynamic, Voice Variety

First, a short language lesson - the word ‘monotone’ which means a continuous, droning, and unchanging tone comes from the Greek word monotonia – meaning "one tone". That word is also the root from which we get the word ‘monotonous’ - meaning dull and tedious. And that’s no coincidence.

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Best Practices  |  Client Relationships  |  Communication  |  Management  |  Productivity  |  Uncategorized  |  soft skills training

GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

Everybody has experienced a conference call.

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A weekly soft skill tip for improving personal communication for you and your team. Emailed to you each week.

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Call Center Optimization Forum  |  Call Center Tips  |  Contact Center Consulting  |  Contact Center RFP  |  Contact Center Vendors  |  soft skills training

16 ROI-Proven Ways a Consultant Can Help Your Call Center

"We’ve picked 16 of the tougher questions and ROI-proven approaches that a worthy consultant should be able to tackle."

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Best Practices  |  Call Center Tips  |  Contact Center Consulting  |  Customer Service  |  Inside a Contact Center  |  soft skills training

Interpersonal Skills Training for Contact Center Representatives

“There will always be people who are ahead of the curve, and people who are behind the curve. But knowledge moves the curve.” -- Bill James

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Blog Feature

Call Center Tips  |  Contact Center Consulting  |  Customer Service  |  soft skills training

3 Call Center Soft Skills Your Representatives Need

“Social skills are important in the modern labor market because computers are still very poor at simulating human interaction."

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