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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Lessons on Leadership  |  soft skills

The Power of Habit and Mentorship

Global Contact Services CEO Greg Alcorn recently had the chance to chat with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast. 

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Blog Feature

People Skills  |  online soft skills training  |  soft skills

What Are The Benefits of Soft Skills Certification for Call Center Agents?

Today, soft skills, time management and problem-solving, are critical. Now, soft skills certification can be a difference-maker for many organizations.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Customer experience  |  Customer satisfaction  |  EnergyCentral  |  Utility  |  customer service  |  customer service tips  |  soft skills  |  soft skills for contact centers  |  soft skills training

7 Common Communication Blunders

Have you ever said something at work you wish you hadn’t? Shocking isn't it. Sometimes the wrong words just blurt out to employees or with the client. The first step in repairing common communication blunders on the job is to know what those blunders are. Then you can say things the smart way and not the dumb way.

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