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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Branding  |  Communication  |  Increase Profits  |  Innovation  |  Management  |  Marketing  |  Sales  |  Sales Tips

Is B2B for Me?

We know customers.

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Best Practices  |  Call Center Tips  |  Education & Learning  |  GCS Culture  |  Increase Profits  |  Innovation  |  Outsourcing  |  Sales  |  Technology

10 Reasons to Outsource with GCS

Afro-american businesswoman using headset in the office

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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BPO  |  Best Practices  |  Call Center Tips  |  Customer Service  |  Increase Profits  |  Outsourcing  |  Productivity  |  Relationships With Your Customers  |  Sales  |  Sales Tips  |  Time Management  |  Tips & Tricks  |  featured

Credit Card Growth Case Study

Building a Relationship to Spur Long-Term Success in Credit Card Sales Over the years, we have had the opportunity to service our clients and exceed their expectations, even beyond what they originally anticipated. One example comes from a large US bank, seeking assistance with credit card acquisition and fulfillment. Several years ago the client sought an outsource provider to help fulfill credit card acquisitions in a way both cost-effective and revenue-generating. The organization’s goal was to develop a substantial number of new client relationships using both inbound and outbound voice services.

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BPO  |  Call Center Tips  |  Increase Profits  |  Innovation  |  Leadership  |  Management  |  Outsourcing  |  Sales  |  Technology

Domestic Help or Work Abroad? Deciding where to Outsource Your Business Services

Is your business thinking about outsourcing your interaction center and BPO processes? If so, you’re facing a complex set of decisions that will affect customer care and communication. 

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Best Practices  |  Call Center Tips  |  Communication  |  Customer  |  Customer Service  |  Increase Profits  |  OPEN Forum  |  Performance  |  Relationships With Your Customers  |  Sales  |  Sales Tips  |  Tips & Tricks

9 Tips to Get Better at Selling Anything

 Information from Openforum.com, originally posted on June 13, 2012

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Increase Profits  |  Product Conviction  |  Relationships With Your Customers  |  Sales  |  Sales Tips

Good FEATURES lead to BENEFITS you can use to your ADVANTAGE

Long held sales advice was, "Know the FEATURES, but sell the BENEFIT." The thought was while good selling skills require strong product knowledge of features, what people buy is the benefit the product or service brings to them. That is a good start, but don't forget the ADVANTAGE provided by the benefit. The advantage is the emotional edge provided by ownership of the item being sold.

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Communication  |  Relationships With Your Customers  |  Sales

Classic vs. Creative Communication

I like classic things. There is something comfortable and predictable about a classic. You can settle back and enjoy the experience because you know what you are getting. No need for extra energy or focus, just observe and enjoy the experience. Classics are normal, functional and serve their purpose well. What better way to spend a rainy day than watching a classic movie, listening to a classic song or reading a favorite book - again.

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Communication  |  Sales  |  Sales Tips  |  Tips & Tricks

WII-FM...What's In It For Me?

If you break it down, every decision you make every day is guided by the question "What's in it for me?" The answer is not always about what you will get, but about how you will feel. This is one reason sales people talk about selling benefits and advantages as opposed to features.  Benefits and advantages get closer to answering the question, What's in it for me?  Often by appealing directly to an emotion.

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Client Relationships  |  Inside a Contact Center  |  Outsourcing  |  Sales  |  Sales Tips

We invite business brokers, consultants and others to introduce us to qualified projects...

 

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Communication  |  Increase Profits  |  Marketing  |  Relationships With Your Customers  |  Sales  |  Tips & Tricks

Three Strategies for Increasing Results in the Call Center Channel

Increasing response rates are always a top focus of any channel used to reach customers. With so many channels available today, marketers often spend a lot of time trying to increase the channels of message delivery. While that is a smart path to pursue, also consider little things that can increase the response rate within each channel.

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Best Practices  |  Call Center Tips  |  Client Relationships  |  Communication  |  Compliance  |  FCC  |  Healthcare  |  Outsourcing  |  Relationships With Your Customers  |  Sales  |  Technology  |  Tips & Tricks

9 Tips for Choosing a Compliant Outsourcing Provider

When it comes to customer outreach, compliance is a serious matter. 

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Client Relationships  |  Communication  |  Expressed Interest  |  Outsourcing  |  Sales  |  Sales Tips  |  Star Principles

6 Degrees of Kevin Bacon

Everybody is connected to the actor, Kevin Bacon. You may be familiar with the “six degrees of separation” theory that says it takes just six personal associations to reach anyone in the United States. For example, I know someone, who knows someone I don’t know, who knows someone else, who knows someone, who knows Kevin Bacon. So I am just six people associations from Kevin Bacon and Kevin could eventually get to me, too. Why? Maybe he wants a job.

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10 Years  |  GCS Culture  |  Innovation  |  Leadership  |  Outsourcing  |  Productivity  |  Sales  |  Strategic Planning  |  Technology

Listen to CEO, Greg Alcorn talk about GCS's Beginnings and Growth, both at the Company and Industry Levels.

  At the end of July, GCS is going to be celebrating it's 10 year anniversary.  In honor of such an accomplishment, especially in an environment that is seeing many businesses fail, we're going to be providing some historical perspectives on our growth and changes in the industry over the next several weeks. Two years ago, Greg Alcorn talked to Smallbiz America about GCS.  Listen to the brief interview here. Related articles Marketing & Communication Tips for Your Agency (gcsagents.com)

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Relationships With Your Customers  |  Sales  |  Technology

Changes in the Call Center Industry and the Breadth of Available Services

My name is Joe Meehan and I have been in the call center business for over 20 years.  I started in the contact center business when contacting consumers was all about making a sale or taking an order.  So much has changed in the last 20 years.   Push button phones have been replaced by sophisticated call technology that allows contact with hundreds of people in only a few hours.

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Motivation  |  Performance  |  Product Conviction  |  Productivity  |  Sales  |  Sales Tips  |  Star Principles  |  Top Performers

Conviction is Key

One of our chapters in our Presentation Consistency Initiative is Product Conviction.  Here is an article by Zig Ziglar about the importance of Product Conviction.

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Client Relationships  |  Communication  |  Relationships With Your Customers  |  Sales

Engaging Customers

  According to Michael LeBoeuf, Ph.D., author of  How to Win Customers and Keep them for Life, 68% of customers are lost due to indifference. Indifferent customers are a result of pure neglect. He goes on to say the that the biggest secret in business is that success is not determined by dollars, facts or statistics; rather by the behaviors of CUSTOMERS and the employees that serve them. Customers are a company’s greatest asset without them there is no company. It’s that simple. It would stand to reason then that proactively staying in contact with your customers, providing them with valuable products and services and a positive overall experience with your organization would contribute to your overall success.

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Communication  |  GCS Culture  |  Increase Profits  |  Relationships With Your Customers  |  Sales

Is a Yellow Rose, still a Rose? The art of knowing what your customer wants.

Image via Wikipedia

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Client Relationships  |  Increase Profits  |  Performance  |  Sales  |  Webinar

Sell Me More, Sell Me More

Image via Wikipedia

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Client Relationships  |  Performance  |  Productivity  |  Sales  |  Sales Tips

You've got 45 seconds!

...or the Art of the Elevator Pitch... How many times have you been in a situation where you'd like to inform a stranger about the great things your company could do for them but found yourself stumbling or them uninterested?

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