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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Contact Center BPO  |  Contact Center Management  |  Public vs Private Contact Center  |  outsourced call centers

Public vs Private in Call Center Outsourcing: David vs Goliath(s)

Public companies live in dog years.  Well, almost. Dogs age seven years per calendar year.  Public companies live FOUR, sometimes painful, quarters per calendar year.  Before starting GCS, I was a public company division President and vowed NEVER to live that life again.  Every quarter was stressed with “making numbers”, “showing growth”, “getting wins”. Dog years!!

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