First, a short language lesson - the word ‘monotone’ which means a continuous, droning, and unchanging tone comes from the Greek word monotonia – meaning "one tone". That word is also the root from which we get the word ‘monotonous’ - meaning dull and tedious. And that’s no coincidence.
Best Practices | Call Center Tips | Client Relationships | Communication | Contact Center Consulting | Customer Service | Education & Learning | Increase Profits | Leadership | Management | Performance | Team Building
Managing a customer call or service center is a lot about managing the numbers. Both the macro ones – how many calls, how many agents. And the micro ones - how many calls can one agent take on, how many calls can one agent take on happily.
The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.
Business Services | Call Center | Call Center Tips | Call Centers | Consulting | Contact Center | Contact Center Consulting | Contact Center Vendors | Customer experience | Inside a Contact Center | Performance | call center consulting | communication | contact center improvement | contact center kpi | contact centers | customer service
“You will never reach your destination if you throw stones at every dog that barks.”
"Measuring the Right KPIs can Get & Keep Your Call Center Operating at a High Efficiency"
Hiring for Effective Customer Service in the Contact Center Good customer service begins with the people providing it. For many businesses, this means the call center employees tasked with handling daily call volumes. But recruiting and retaining the best contact center professionals can be difficult, especially with so many businesses and government agencies competing for the best workers. There are several things hiring managers are doing today that can be put to use to improve service in your organization.