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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Contact Center BPO  |  Contact Center Management  |  Public vs Private Contact Center  |  outsourced call centers

Public vs Private in Call Center Outsourcing: David vs Goliath(s)

Public companies live in dog years.  Well, almost. Dogs age seven years per calendar year.  Public companies live FOUR, sometimes painful, quarters per calendar year.  Before starting GCS, I was a public company division President and vowed NEVER to live that life again.  Every quarter was stressed with “making numbers”, “showing growth”, “getting wins”. Dog years!!

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Blog Feature

outsourced call centers

Who Are The Best Call Centers in the World? (Reviews/Ratings)

Each year, we at GCS speak with many companies in the United States (and beyond) looking to improve their outsourced contact center results by switching from their current call center partner. And because most procurement professionals want to make sure they are doing their due diligence in speaking with the best of the crowded field of outsource call centers, they often ask us who are some of the other contractors and competitors we have in this space.

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