Public companies live in dog years. Well, almost. Dogs age seven years per calendar year. Public companies live FOUR, sometimes painful, quarters per calendar year. Before starting GCS, I was a public company division President and vowed NEVER to live that life again. Every quarter was stressed with “making numbers”, “showing growth”, “getting wins”. Dog years!!
Each year, we at GCS speak with many companies in the United States (and beyond) looking to improve their outsourced contact center results by switching from their current call center partner. And because most procurement professionals want to make sure they are doing their due diligence in speaking with the best of the crowded field of outsource call centers, they often ask us who are some of the other contractors and competitors we have in this space.