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The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Best Practices  |  Call Center Optimization Forum  |  Call Center Tips  |  Education & Learning  |  General  |  Marketing  |  Tips & Tricks  |  Training

Enhancing the Customer Experience [Tips for Optimizing Your Call Script]

Here are some tips in effectively engaging with potential customers in today's marketing environment. Initial dialogue and delivery techniques are crucial when engaging with a potential customer for the first time.

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GCS Culture  |  General  |  Marketing

You Are Who You Are!

Our VP of Organizational Development, Bucky Cline, walked into my office a few minutes ago because we had to collaborate on a meeting I'll be 'tech-support' for tomorrow afternoon.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Communication  |  Increase Profits  |  Marketing  |  Relationships With Your Customers  |  Sales  |  Tips & Tricks

Three Strategies for Increasing Results in the Call Center Channel

Increasing response rates are always a top focus of any channel used to reach customers. With so many channels available today, marketers often spend a lot of time trying to increase the channels of message delivery. While that is a smart path to pursue, also consider little things that can increase the response rate within each channel.

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Communication  |  Marketing  |  Relationships With Your Customers  |  Technology  |  Tips & Tricks

Why Should I Use Multiple Communication Channels ? (Thoughts from a Marketing Specialist and Consumer)

I recently began a seminar series over at the local community college talking about online marketing.  I've been working on websites and in the online marketing industry since 2003 and I've been working at GCS since July 2009. There has been a monumental shift in marketing with the rise of both social media sites and mobile technologies.  The ways in which people communicate with each other have increased at a drastic rate. Remember when the only option was a telephone call or snail mail letter?  Now you can tweet your messages, post on someone's wall, chat online or send an email.

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Marketing  |  Technology

Help Your B2B Company in 10 Minutes a Day Using LinkedIn

Spend 10 minutes each day over the next 6 days helping your company increase their leads.  Why? Well everyone wants more business!  

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GCS Culture  |  Leadership  |  Marketing

X2 Mentoring

On Thursday, January 5th, the marketing team at GCS welcomed to the Salisbury office the X2 Mentoring group from the Youth Services Bureau in Rowan County.

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