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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Lessons on Leadership  |  soft skills

The Power of Habit and Mentorship

Global Contact Services CEO Greg Alcorn recently had the chance to chat with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast. 

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Blog Feature

Lessons on Leadership  |  Podcast  |  soft skills training

Learn My 3 Powerful Soft Skills in 3 minutes

If you have 3 minutes, I’ll share 3 powerful communication skills from my recent podcast on Thrive Loud with Lou Diamond.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

Blog Feature

Lessons on Leadership

9 Purposeful Leadership Traits for Call Center Leaders

We all occasionally practice these 9 traits of leaders.  Engaging, successful leaders in call center management and most industries practice them frequently and on purpose.  

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