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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Branding  |  Communication  |  Increase Profits  |  Innovation  |  Management  |  Marketing  |  Sales  |  Sales Tips

Is B2B for Me?

We know customers.

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Best Practices  |  Call Center Tips  |  Education & Learning  |  GCS Culture  |  Increase Profits  |  Innovation  |  Outsourcing  |  Sales  |  Technology

10 Reasons to Outsource with GCS

Afro-american businesswoman using headset in the office

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Communication  |  Customer Service  |  General  |  Innovation  |  Marketing  |  Technology  |  Time Management

Reach Out to Customers on the Most Popular Communication Channels

When companies review their customer service levels, they typically rely on data from traditional telephone channels. However, as the Internet Generation reaches maturity and preceding generations adopt the technologies that the Internet Generation grew up using, consumers are expecting companies to offer methods of support other than standard contact center numbers. Competitive companies are adapting to these expanded expectations while maintaining their service level targets. Let’s review some of the alternative contact methods that companies are employing, and a few tips for using them successfully.

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Client Relationships  |  Communication  |  Education & Learning  |  Innovation  |  Performance  |  Productivity  |  Relationships With Your Customers  |  Team Building

Think Outside the Box. Avoid Cliches

Oftentimes we’re told to avoid clichés: in speeches, in letters and especially when speaking to clients/customers. But why?

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Education & Learning  |  Innovation  |  Strategic Planning

Mind Mapping is a Great Way to Brainstorm

Ian Gowdie did this great (!) and creative mind map.

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BPO  |  Call Center Tips  |  Innovation  |  Management  |  Outsourcing  |  Technology

Expand Your Operations Off-Shore Using a Build Operate Transfer Model

Smart companies looking to expand into foreign markets are now considering the Build-Operate-Transfer (BOT) model. Companies often recognize the cost-savings opportunities and/or strategic advantages of establishing an off-shore presence. However, the task of establishing that off-shore presence may seem daunting due to the numerous risks, as well as the time and effort involved.

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