Best Practices | Call Center Tips | Client Relationships | Communication | Contact Center Consulting | Customer Service | Education & Learning | Increase Profits | Leadership | Management | Performance | Team Building
Managing a customer call or service center is a lot about managing the numbers. Both the macro ones – how many calls, how many agents. And the micro ones - how many calls can one agent take on, how many calls can one agent take on happily.
We know customers.
A weekly soft skill tip for improving personal communication for you and your team. Emailed to you each week.
Afro-american businesswoman using headset in the office
BPO | Best Practices | Call Center Tips | Customer Service | Increase Profits | Outsourcing | Productivity | Relationships With Your Customers | Sales | Sales Tips | Time Management | Tips & Tricks | featured
Building a Relationship to Spur Long-Term Success in Credit Card Sales Over the years, we have had the opportunity to service our clients and exceed their expectations, even beyond what they originally anticipated. One example comes from a large US bank, seeking assistance with credit card acquisition and fulfillment. Several years ago the client sought an outsource provider to help fulfill credit card acquisitions in a way both cost-effective and revenue-generating. The organization’s goal was to develop a substantial number of new client relationships using both inbound and outbound voice services.
Best Practices | Call Center Tips | Communication | Customer Service | Education & Learning | Employee Engagement | GCS Culture | In Our Centers | Increase Profits | Management | Motivation | Performance | Product Conviction | Productivity | Relationships With Your Customers | Star Principles | Top Performers
In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines. We got some great tips! Here they are:
The term “outsourcing” has become a scapegoat this political season. But beyond the political hype, it is important to understand the long term benefits of outsourcing. Just about every company outsources. From trash collection, to cleaning crews, to entire contact centers, no one does it all. In fact, outsourcing helps most companies remain competitive and in business. The U.S. is, for the most part, a service economy. We are a nation working for each other. So let’s understand what these “sourcing” terms mean: