Did you know that in the 1940s the American Auto Industry did not make any cars for almost three years? During World War II the auto makers turned their assembly lines into wartime producers of military equipment. Over 40,000 tanks, 100,000 planes and dozens of ships were created in the name of freedom. The auto makers turned their talents from cars in January of 1942 to producing military equipment in April of that year. It was a transformation that changed the world.
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Starting next month, GCS will be deploying resources (that’s a fancy word for people) to go to Chicago for a three month call center consulting engagement. Our client awarded GCS the consulting project to assess their multiple call center locations to see if there are ways to improve their performance.