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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Call Center Optimization Forum  |  GCS Culture  |  Uncategorized

Personality Testing to Build Highly Effective Call Centers

A contact center serves as the front line for business during many interactions with the client base. An excellent call center will convey warm, caring, positive feelings, along with the information the consumer needs. An ineffective call center leads to customer dissatisfaction, cancelations, poor reviews, and lost revenues.

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Blog Feature

ABIA  |  Conferences  |  GCS Culture  |  Growth  |  Leadership

First Impressions

The newest member of our sales team, Jason Sterns, recently attended the 2012 American Bankers and Insurance Association Annual Convention with President and CEO Greg Alcorn. Jason was kind enough to tell us his first impressions of GCS while attending this event and meeting some of our valued past and present clients.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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GCS Culture  |  In Our Centers

Halloween Safety 101

Halloween is the second-most popular holiday in America behind Christmas. This time of the year is fun and frightful but you don’t want it to turn into a real-life nightmare.

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Client Relationships  |  Communication  |  Customer Service  |  GCS Culture  |  General  |  Growth  |  Productivity  |  Strategic Planning

The Power of Partnership

Photo of successful female standing by whiteboard and pointing at diagram on it at seminar

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Blog Feature

Best Practices  |  Call Center Tips  |  Education & Learning  |  GCS Culture  |  Increase Profits  |  Innovation  |  Outsourcing  |  Sales  |  Technology

10 Reasons to Outsource with GCS

Afro-american businesswoman using headset in the office

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Careers  |  Education & Learning  |  Employee Engagement  |  GCS Culture  |  Growth  |  Hiring  |  In Our Centers  |  Management  |  Team Building  |  Training

Be a Resource for Others

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