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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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BPO  |  Best Practices  |  Call Center Tips  |  Customer Service  |  Increase Profits  |  Outsourcing  |  Productivity  |  Relationships With Your Customers  |  Sales  |  Sales Tips  |  Time Management  |  Tips & Tricks  |  featured

Credit Card Growth Case Study

Building a Relationship to Spur Long-Term Success in Credit Card Sales Over the years, we have had the opportunity to service our clients and exceed their expectations, even beyond what they originally anticipated. One example comes from a large US bank, seeking assistance with credit card acquisition and fulfillment. Several years ago the client sought an outsource provider to help fulfill credit card acquisitions in a way both cost-effective and revenue-generating. The organization’s goal was to develop a substantial number of new client relationships using both inbound and outbound voice services.

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Communication  |  Customer experience  |  Performance  |  Relationships With Your Customers  |  Skepticism  |  customer service  |  featured  |  perfect practice makes perfect  |  practice makes permanent

The Most Difficult Job at a Contact Center

I read a couple of articles this morning that got me to thinking about the nature of the Customer Management Representative position.  I'm going to suggest that the CMR has one of the most difficult positions at the interaction center. The two articles I read this morning re-enforce my position.

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Outsourcing Guide

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