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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Expressed Interest

Expressed Interest

We’re told by our clients that we communicate better and more than anyone else in the industry. That’s a nice compliment and hopefully it results in longer, more fruitful relationships. Our clients like the GCS Express and really like our documentation of process, results, action items and compliance. We try to stay current with our clients and offer value with every contact. The same approach applies internally at GCS. We strive to communicate and be as transparent as possible. There are no secrets at GCS, but there is confidentiality, so we can’t communicate everything all the time.

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Blog Feature

Expressed Interest

Sales Update & Strategy

Sales is the oldest profession in the world. I guess that makes marketing the oldest process.

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Blog Feature

Expressed Interest

Collaboration at GCS

I heard a college professor say the three things you need to have coming out of college are:

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Blog Feature

Expressed Interest  |  In Our Centers

Safety Management

I always look for a reason to pass along principles from Dr. Jerry Bell. In his book, The Achievers, he outlines the traits of being a good person. Not just a good leader, but a good person. One of his chapters talks about the Five Horsemen of Death. It’s a pretty morbid name for five categories of managing your life but it certainly sends the right message. Do them right and your chances of living longer are better. Do them wrong and your chances are reduced.

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Communication  |  Education & Learning  |  Employee Engagement  |  Expressed Interest  |  Leadership  |  Management  |  Star Principles  |  Training  |  Webinar

Be A Coach, not a Supervisor.

We certainly did not know exactly what to expect with the CMRxchange webinar. Holly Czuba, George Simons and I accepted the offer to present a live session on coaching, communication and collaboration to an online audience of contact center professionals.

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Blog Feature

Expressed Interest  |  Star Principles

Show the emotion you want them to see.

I check my side mirrors before I back up. Sounds routine. Something you learn in driver’s education. But, one time I didn’t and paid for it.

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