Best Practices | Call Center Tips | Client Relationships | Communication | Contact Center Consulting | Customer Service | Education & Learning | Increase Profits | Leadership | Management | Performance | Team Building
Managing a customer call or service center is a lot about managing the numbers. Both the macro ones – how many calls, how many agents. And the micro ones - how many calls can one agent take on, how many calls can one agent take on happily.
"9 Ways To Fix Your Call Center"
The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.
One of the main principles at GCS is to provide opportunities to those who want them. It is our goal for all associates to enjoy working at GCS and to find it makes their lives better. That’s where our Management Candidate Program comes in. This program was started over twenty years ago and includes dozens of learning modules designed to develop and hone the skills necessary to become a manager in the contact center advisory services field.
Afro-american businesswoman using headset in the office
Best Practices | Call Center Tips | Communication | Customer Service | Education & Learning | Employee Engagement | GCS Culture | In Our Centers | Increase Profits | Management | Motivation | Performance | Product Conviction | Productivity | Relationships With Your Customers | Star Principles | Top Performers
In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines. We got some great tips! Here they are: