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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature


Smart Ways to Improve Every Relationship with Soft Skills Training

Everyone says dumb things from time to time. They fail to listen to important details or respond to certain questions. They accidentally miss a particularly telling tone of voice. It happens to everyone. These little slip-ups may only make you cringe when you catch yourself committing a faux-pas like that with a friendly neighbor or the coffee barista. However, the consequences are a much bigger deal in the business world, especially in customer care situations.

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