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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Education

How to Achieve Call Center KPIs with S.M.A.R.T. Goals & Objectives

People often confuse goals & objectives.  But both are needed in business and personal endeavors in order to grow and be successful.   With call center agents as the point of impact with your customers, it is important to set goals and objectives to help your team reach the call center KPIs you are tracking. In order to achieve these KPIs and help your team be successful, you must: understand the difference between goals & objectives the best ways to use them and how to start setting S.M.A.R.T. goals

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Blog Feature

Education

Smart Ways to Improve Every Relationship with Soft Skills Training

Everyone says dumb things from time to time. They fail to listen to important details or respond to certain questions. They accidentally miss a particularly telling tone of voice. It happens to everyone. These little slip-ups may only make you cringe when you catch yourself committing a faux-pas like that with a friendly neighbor or the coffee barista. However, the consequences are a much bigger deal in the business world, especially in customer care situations.

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