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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Best Practices  |  Call Center Tips  |  Disaster Preparedness  |  GCS News  |  Innovation

11 Call Center Innovations You Need Right Now

Businesses are always looking for the competitive edge. After all, in order to keep your customer base it is important to keep your product or service updated. As rapidly as technology can change, it’s imperative to also stay on top of industry trends, pushing your business to the forefront.

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Call Center Tips  |  Contact Center Consulting  |  Disaster Preparedness  |  Productivity  |  Strategic Planning

Minimize Damage to Call Center Operations in the Face of Natural Disaster

Our thoughts and prayers go out to the millions of American families impacted by Hurricane Harvey and Hurricane Irma over the last several weeks. We know that this is just the beginning of the recovery and restoration effort.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Disaster Preparedness

Communication in Emergency Situations

In today’s society, safety and effective communication in emergency situations is proving to be more and more important. Intercede Services, a software company owned by a father of a GCS employee, has recently launched a new emergency incident reporting technology called iAlert. The product was launched in response to growing concerns regarding the safety of school children, teachers, hospital employees, construction workers and many more individuals who are exposed to dangerous situations and elements due to the nature or location of their work. iAlert was designed to promote effective communication for 3 common types of safety incidents: crisis events, emergency events, and urgent events. iAlert allows users to instantly notify multiple responders of an emergency incident allowing for fast and efficient communication to mitigate critical situations and promote safety and compliance. Pre-determined responders are able to react immediately based on the unique geo-location technology used by iAlert.

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Blog Feature

Best Practices  |  Call Center Tips  |  Disaster Preparedness  |  Outsourcing

Keeping Customer Service Available During Natural Disasters

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone's mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone's first concern, both for employees and customers, and an abundance of resources exist to reference in the face of a natural disaster.  See the CDC's Hurricane Readiness Tips

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