The GCS Blog
Helpful information on Contact Centers, Customer Service and People Skills
Customer experience | Customer satisfaction | EnergyCentral | Utility | customer service | customer service tips | soft skills | soft skills for contact centers | soft skills training
Have you ever said something at work you wish you hadn’t? Shocking isn't it. Sometimes the wrong words just blurt out to employees or with the client. The first step in repairing common communication blunders on the job is to know what those blunders are. Then you can say things the smart way and not the dumb way.
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