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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Client Relationships  |  Communication  |  Customer Service  |  Performance  |  Relationships With Your Customers

Customer Service by the Numbers

As the old saying goes, “One thing that is always constant is change.” We all know that our industry is rapidly changing. From the technology we use to the clients we service, the needs of those in the business world continue to morph.

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Best Practices  |  Call Center Tips  |  Communication  |  Customer Service  |  Management  |  Performance  |  Productivity  |  Relationships With Your Customers  |  Strategic Planning  |  Time Management  |  Tips & Tricks

Global eConnect

You cannot do it all. In almost every client presentation we are asked to provide a service that is NOT our core competency. GCS provides outsourced teleservices for customer sales, service and support (CSSS). Oftentimes there are fringe services that bolt on to CSSS and it makes sense to subcontract those activities through us. In these cases, we take on the role of Trusted Advisor.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Communication  |  Relationships With Your Customers  |  Strategic Planning  |  Technology

How Are Customer Communication Habits Changing? Or Not Changing?

The communication preferences of consumers continue to shift in America. According to the Pew Internet and American Life Project, Americans are digitally connected now more than ever.

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BPO  |  Best Practices  |  Call Center Tips  |  Customer Service  |  Increase Profits  |  Outsourcing  |  Productivity  |  Relationships With Your Customers  |  Sales  |  Sales Tips  |  Time Management  |  Tips & Tricks  |  featured

Credit Card Growth Case Study

Building a Relationship to Spur Long-Term Success in Credit Card Sales Over the years, we have had the opportunity to service our clients and exceed their expectations, even beyond what they originally anticipated. One example comes from a large US bank, seeking assistance with credit card acquisition and fulfillment. Several years ago the client sought an outsource provider to help fulfill credit card acquisitions in a way both cost-effective and revenue-generating. The organization’s goal was to develop a substantial number of new client relationships using both inbound and outbound voice services.

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Increase the Level Of Business in Your Daily Routine

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are:

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Best Practices  |  Call Center Tips  |  Communication  |  Customer  |  Customer Service  |  Increase Profits  |  OPEN Forum  |  Performance  |  Relationships With Your Customers  |  Sales  |  Sales Tips  |  Tips & Tricks

9 Tips to Get Better at Selling Anything

 Information from Openforum.com, originally posted on June 13, 2012

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