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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Contact Center Best Practices: 10 Areas of Focus

                  “You will never reach your destination if you throw stones at every dog that barks.”

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Communication  |  Customer experience  |  Performance  |  Relationships With Your Customers  |  Skepticism  |  customer service  |  featured  |  perfect practice makes perfect  |  practice makes permanent

The Most Difficult Job at a Contact Center

I read a couple of articles this morning that got me to thinking about the nature of the Customer Management Representative position.  I'm going to suggest that the CMR has one of the most difficult positions at the interaction center. The two articles I read this morning re-enforce my position.

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