The GCS Blog
Helpful information on Contact Centers, Customer Service and People Skills
Business Services | Call Center | Call Center Tips | Call Centers | Consulting | Contact Center | Contact Center Consulting | Contact Center Vendors | Customer experience | Inside a Contact Center | Performance | call center consulting | communication | contact center improvement | contact center kpi | contact centers | customer service
“You will never reach your destination if you throw stones at every dog that barks.”
Share
Call Center Tips | Contact Center Vendors | Inside a Contact Center | Performance | call center consulting
“If you know the enemy and know yourself, you need not fear the results of a hundred battles.” – Sun Tzu One of the most effective ways to determine how your contact center’s performance stacks up against other providers in your industry is to benchmark. Many enterprises are satisfied when their contact center meets goals that are set internally, and that works to a point. But, the picture can get less than rosy when goals achieved in a vacuum are compared to companies who benchmark against contact center industry standards.
Share
The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.
Contact Center Consulting | Contact Center Vendors | Inside a Contact Center | Performance
How a 10-Point Improvement Tool Can Reshape Your Contact Center
Share
Contact Center Consulting | Contact Center Vendors | Inside a Contact Center
"The easier it is to get fast, convenient customer service, the more consumers will engage with customer service. That higher level of engagement will remain essential to building the long-term loyalty that businesses depend on for stability and continued growth."
Share
Call Center Tips | Contact Center | Contact Center Consulting | Contact Center Vendors | Outsourcing
"A great outsourcer should deliver positive outcomes for your KPIs. But, our experience shows there’s much more to demonstrating proof of outcomes than simply meeting KPIs."
Share
Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center RFP | Contact Center Vendors | soft skills training
"We’ve picked 16 of the tougher questions and ROI-proven approaches that a worthy consultant should be able to tackle."
Share
