The GCS Blog
Helpful information on Contact Centers, Customer Service and People Skills
Contact Center Consulting | Contact Center Vendors | Management
A great BPO company can supercharge your business’ operational flexibility. The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.
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Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center Vendors | Inside a Contact Center | Management
All global economies have been impacted by a non-selective economic catalyst. COVID-19 has altered consumers' behaviors within global economies. And change has been inevitable, especially for customer service.
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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.
Business Services | Call Center | Call Center Tips | Call Centers | Consulting | Contact Center | Contact Center Consulting | Contact Center Vendors | Customer experience | Inside a Contact Center | Performance | call center consulting | communication | contact center improvement | contact center kpi | contact centers | customer service
“You will never reach your destination if you throw stones at every dog that barks.”
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Contact Center Consulting | Contact Center Vendors | Inside a Contact Center
"The easier it is to get fast, convenient customer service, the more consumers will engage with customer service. That higher level of engagement will remain essential to building the long-term loyalty that businesses depend on for stability and continued growth."
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Call Center Tips | Contact Center | Contact Center Consulting | Contact Center Vendors | Outsourcing
"A great outsourcer should deliver positive outcomes for your KPIs. But, our experience shows there’s much more to demonstrating proof of outcomes than simply meeting KPIs."
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Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center RFP | Contact Center Vendors | soft skills training
"We’ve picked 16 of the tougher questions and ROI-proven approaches that a worthy consultant should be able to tackle."
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Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center Vendors | Inside a Contact Center | Management
"When your vendor is interacting directly with your customers on behalf of your company, questions you ask before hiring them need to be deeper, more pointed and increasingly challenging."
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Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center Vendors | Customer Service | Employee Engagement
This is the week when we honor the work of our favorite super heroes. We know them by many names: professional problem solvers; queens of the queue; princes of patience; masters of making things right; bearers of the brand; champions of connection. As they answer even the most roundabout, complicated questions (or the same simple question asked 35 times each day) their legends travel far and wide, blanketing every channel.
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Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center Vendors | Performance
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Call Center Optimization Forum | Call Center Tips | Contact Center Consulting | Contact Center RFP | Contact Center Vendors | Inside a Contact Center | Management | Outsourcing
"A strong vendor management program can properly locate & manage the right vendor partner in a crowded and chaotic competitive field."
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Call Center Optimization Forum | Contact Center Consulting | Contact Center Vendors | Outsourcing
Some companies believe the contact center connection with the customer is too vital a function to outsource - period. At the other end of the spectrum, companies outsource their entire contact center function as a way to control costs and free their resources to focus on other core areas of the company. Regardless of where you might fall on the spectrum, outsourcing at least some of your contact center functions can improve your business and bottom line in many ways.
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