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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Contact Center Management  |  call center consulting  |  call center outsourcing

4 Great Questions Before Switching Your Contact Center Vendor

At GCS, we evaluate each new program with an understanding of what problems you encounter with your current outsourced contact center or call center program. We often hear, “Oh yeah, I wish I had considered that before I signed the contract.” The best way to avoid making a mistake again is to think about these factors before it is time to renew.

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Blog Feature

Contact Center Management

How to Use a Contact Center Improvement Plan to Increase Value

It’s true, the right tools make any job easier. It’s also true our tools must evolve to keep pace with a changing world. That’s especially true in the contact center as channel requirements and customer expectations become more plentiful – and demanding.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

Blog Feature

Contact Center BPO  |  Contact Center Management  |  Public vs Private Contact Center  |  outsourced call centers

Public vs Private in Call Center Outsourcing: David vs Goliath(s)

Public companies live in dog years.  Well, almost. Dogs age seven years per calendar year.  Public companies live FOUR, sometimes painful, quarters per calendar year.  Before starting GCS, I was a public company division President and vowed NEVER to live that life again.  Every quarter was stressed with “making numbers”, “showing growth”, “getting wins”. Dog years!!

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Blog Feature

Contact Center Management

10 Call Center Innovation Ideas to Boost Your Competitive Edge

Businesses are always looking for the competitive edge. Finding and working that edge involves staying current and top-of-mind with clients and potential customers. It’s also about pushing the businesses to the forefront of innovation and agility, in both product and service development. It really is all about innovation. Processes often are repetitive for good reasons.

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Blog Feature

Contact Center Management  |  call center outsourcing

Outsourcing Your Call Center? Consider The Performance Trifecta.

Each of our clients is unique, so it makes sense that we would have our own set of “uniquenesses.” We often hear our approach to People, Process and Technology is different from other BPOs.  

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Blog Feature

Contact Center Management

11 Call Center Innovation Ideas to Boost Performance

Businesses are always looking for the competitive edge. After all, in order to keep your customer base it is important to keep your product or service updated. As rapidly as technology can change, it’s imperative to also stay on top of industry trends, pushing your business to the forefront.

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