First, a short language lesson - the word ‘monotone’ which means a continuous, droning, and unchanging tone comes from the Greek word monotonia – meaning "one tone". That word is also the root from which we get the word ‘monotonous’ - meaning dull and tedious. And that’s no coincidence.
Our thoughts and prayers go out to the millions of American families impacted by Hurricane Harvey and Hurricane Irma over the last several weeks. We know that this is just the beginning of the recovery and restoration effort.
A weekly soft skill tip for improving personal communication for you and your team. Emailed to you each week.
Best Practices | Call Center Tips | Client Relationships | Communication | Contact Center Consulting | Customer Service | Education & Learning | Increase Profits | Leadership | Management | Performance | Team Building
Managing a customer call or service center is a lot about managing the numbers. Both the macro ones – how many calls, how many agents. And the micro ones - how many calls can one agent take on, how many calls can one agent take on happily.
Business Services | Call Center | Call Center Tips | Call Centers | Consulting | Contact Center | Contact Center Consulting | Contact Center Vendors | Customer experience | Inside a Contact Center | Performance | call center consulting | communication | contact center improvement | contact center kpi | contact centers | customer service
“You will never reach your destination if you throw stones at every dog that barks.”
How a 10-Point Improvement Tool Can Reshape Your Contact Center
"The easier it is to get fast, convenient customer service, the more consumers will engage with customer service. That higher level of engagement will remain essential to building the long-term loyalty that businesses depend on for stability and continued growth."