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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Contact Center Best Practices: 10 Areas of Focus

                  “You will never reach your destination if you throw stones at every dog that barks.”

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Call Center Tips  |  Contact Center  |  Contact Center Consulting  |  Contact Center Vendors  |  Outsourcing

16 Keys to Successful Contact Center Outsourcing

  "A great outsourcer should deliver positive outcomes for your KPIs. But, our experience shows there’s much more to demonstrating proof of outcomes than simply meeting KPIs."

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Outsourcing Guide

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