Businesses are always looking for the competitive edge. Finding and working that edge involves staying current and top-of-mind with clients and potential customers. It’s also about pushing the businesses to the forefront of innovation and agility, in both product and service development. It really is all about innovation. Processes often are repetitive for good reasons.
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A good case for the necessity of employee engagement. via Gallup.
Many people ask me what my role as a Client Service Director is responsible for and I liken it to being a quarter back on a football team, we set up the game, call the plays and control the field. Client Service Directors here at GCS serve as the liaison between our Clients and our internal operations. It is our responsibility to make sure that everything from the start up of a new program, to processing the invoice is taken care of flawlessly. We have many tasks that include inventory management, performance management, program set up and much more. Client satisfaction is our goal and what we strive for everyday. Communication, Organization and Customer Service are really the key elements to our success in this role.
Genese Cox is shy. She said talking to strangers is an uncomfortable situation for her. But working at GCS has given her more confidence and now she says, "It's easier to talk over the phone." Her husband Darvis, who sits next to her at work echoes, "It used to be much harder for her to talk to strangers."