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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Contact Center Management  |  call center consulting  |  call center outsourcing

4 Great Questions Before Switching Your Contact Center Vendor

At GCS, we evaluate each new program with an understanding of what problems you encounter with your current outsourced contact center or call center program. We often hear, “Oh yeah, I wish I had considered that before I signed the contract.” The best way to avoid making a mistake again is to think about these factors before it is time to renew.

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Blog Feature

Contact Center Management  |  call center outsourcing

Outsourcing Your Call Center? Consider The Performance Trifecta.

Each of our clients is unique, so it makes sense that we would have our own set of “uniquenesses.” We often hear our approach to People, Process and Technology is different from other BPOs.  

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Outsourcing Guide

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