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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Branding  |  Communication  |  Increase Profits  |  Innovation  |  Management  |  Marketing  |  Sales  |  Sales Tips

Is B2B for Me?

We know customers.

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Branding  |  Call Center Tips  |  Communication  |  Increase Profits  |  Management  |  Relationships With Your Customers

Even Google Understands the Value of Dialog with Your Customers

I recently read an article about Google and their roll out of contact center support of their AdWords service. The article is a reminder of how important solid customer service is and how, when done right, the experience can transform a perceived cost center into a real revenue opportunity.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Best Practices  |  Branding  |  Call Center Tips  |  GCS Culture

You never know who's watching...

When I was a cheerleader in high school and college, my coaches would always say, without fail “You never know who's watching.” Well, you never know how true this is until someone surprises you.

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Blog Feature

Branding  |  Expressed Interest

Perceptions & How We Present Ourselves

Last week GCS had the opportunity to sit down and examine the progress we were making towards altering our language to be more performance centric;  focused on communication and presentation skills.   This has been a long term transformation initiated two years ago.  Another piece in this puzzle is examining how we are presenting ourselves to potential clients.  Our  CEO, Greg Alcorn has this to say about altering our presentations.

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Branding  |  Flickr

Our Flickr Account

http://ping.fm/kDV7G

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Blog Feature

Branding

The Power of a Brand.

GCS has been in the process of re-branding itself for quite some time now.  We've got the foundation in place and we are doing a terrific job of following through with our usage & attitudes. Over the last several months we've been traveling to many of the centers to inform all of our associates about our new brand.  Read more about that in this post!

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