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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Best Practices  |  Call Center Tips  |  Disaster Preparedness  |  GCS News  |  Innovation

11 Call Center Innovations You Need Right Now

Businesses are always looking for the competitive edge. After all, in order to keep your customer base it is important to keep your product or service updated. As rapidly as technology can change, it’s imperative to also stay on top of industry trends, pushing your business to the forefront.

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Best Practices  |  Client Relationships  |  Communication  |  Management  |  Productivity  |  Uncategorized  |  soft skills training

GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

Everybody has experienced a conference call.

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Outsourcing Guide

Subscribe to our blog and get this free guide

The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Best Practices  |  Call Center Tips  |  Client Relationships  |  Communication  |  Contact Center Consulting  |  Customer Service  |  Education & Learning  |  Increase Profits  |  Leadership  |  Management  |  Performance  |  Team Building

Real Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget

Managing a customer call or service center is a lot about managing the numbers. Both the macro ones – how many calls, how many agents. And the micro ones -  how many calls can one agent take on, how many calls can one agent take on happily.

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Blog Feature

Best Practices  |  Call Center Tips  |  Contact Center Consulting  |  Customer Service  |  Inside a Contact Center  |  soft skills training

Interpersonal Skills Training for Contact Center Representatives

“There will always be people who are ahead of the curve, and people who are behind the curve. But knowledge moves the curve.” -- Bill James

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Blog Feature

Best Practices  |  Call Center Optimization Forum  |  Call Center Tips  |  Management

Paratransit Call Center Case Study

How GCS Turned an Ailing Paratransit Call Center into a Platform for P3 Best Practices  

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Blog Feature

Best Practices  |  Call Center Optimization Forum  |  Call Center Tips  |  Management  |  Performance

The 3 Part Formula for Contact Center Success

"Measuring the Right KPIs can Get & Keep Your Call Center Operating at a High Efficiency"

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