<img alt="" src="https://secure.rime8lope.com/156671.png" style="display:none;">
 Close

The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Best Practices  |  Client Relationships  |  Communication  |  Management  |  Productivity  |  Uncategorized  |  soft skills training

GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

Everybody has experienced a conference call.

Read More

Blog Feature

Best Practices  |  Call Center Tips  |  Client Relationships  |  Communication  |  Contact Center Consulting  |  Customer Service  |  Education & Learning  |  Increase Profits  |  Leadership  |  Management  |  Performance  |  Team Building

Real Solutions for a Municipal Turnaround: How to Make Customers Happy, Engage Employees AND Stay Under Budget

Managing a customer call or service center is a lot about managing the numbers. Both the macro ones – how many calls, how many agents. And the micro ones -  how many calls can one agent take on, how many calls can one agent take on happily.

Read More
Brochure Cover

Subscribe to our Soft Skills Tip of the Week

A weekly soft skill tip for improving personal communication for you and your team. Emailed to you each week.

Blog Feature

Best Practices  |  Call Center Tips  |  Contact Center Consulting  |  Customer Service  |  Inside a Contact Center  |  soft skills training

Interpersonal Skills Training for Contact Center Representatives

“There will always be people who are ahead of the curve, and people who are behind the curve. But knowledge moves the curve.” -- Bill James

Read More

Blog Feature

Best Practices  |  Call Center Optimization Forum  |  Call Center Tips  |  Management

Paratransit Call Center Case Study

How GCS Turned an Ailing Paratransit Call Center into a Platform for P3 Best Practices  

Read More

Blog Feature

Best Practices  |  Call Center Optimization Forum  |  Call Center Tips  |  Management  |  Performance

The 3 Part Formula for Contact Center Success

"Measuring the Right KPIs can Get & Keep Your Call Center Operating at a High Efficiency"

Read More

Blog Feature

Best Practices  |  Call Center Tips  |  Disaster Preparedness  |  GCS News  |  Innovation

11 Innovations Your Call Center Needs Right Now

"11 Innovations Your Call Center Needs Right Now"

Read More