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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

ATA  |  General

The American Teleservices Association Gets a New Name [ATA Becomes PACE]

The American Teleservices Association, is a non-profit trade organization dedicated exclusively to helping with the advancement of companies who utilize contact centers as an integral channel of operations. Recently they have adopted a new name, more reflective of the service its members provide.

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Blog Feature

ATA  |  Strategic Planning

The American Teleservices Association (ATA) Helps our Industry Grow through Advocacy, Education & Networking

I was fortunate enough to attend the American Teleservices Association (ATA) National Convention in Phoenix last week. The allure of early March in Phoenix was apparently just the prescription for many of us from the Mid-Atlantic, Northeast and Midwest. And, while the weather didn't disappoint, neither did the real reasons for attending the ATA National Convention.

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