Global Contact Services CEO Greg Alcorn recently had the chance to chat with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast.
Here are two killer life lessons from the conversation. Download the full podcast here. Learn even more about the principles and practices Greg uses to manage his contact center business to his client’s advantage.
Stephen is host of the Onward Nation podcast, CEO of Predictive ROI, and a digital marketing authority, speaker, educator, and bestselling author two books, The Small Business Owner’s Handbook to Search Engine Optimization and Increase Online Sales through Viral Social Networking.
Life Lesson: Live by L,M,A
Stephen Woessner: Are there a couple of daily habits that are part of your routine that you really believe contribute to your success?
Greg Alcorn: The main one is that I compartmentalize things into Leadership, Management and Administrative. Administrative is to get all the things out of the way of the first two things. I try to take the first couple hours of the day to get all of that out of the way. So that when I get into the centers, I'm able to talk to managers and am totally focused on the leadership part of it. And they're totally focused on the management part of it.
The other thing I do is make sure that I don't move from one day to the another that conversation that I'm dreading to have. I write down all the things I have to do for the day. Look at the one that I don't want to do the most and do it first cause otherwise it'll kill you. And that has saved me a lot of time and a lot of negative energy.
Life Lesson: On Becoming a YOU Person
Stephen Woessner: What would consider to be the most influential lesson that, that you ever learned from one of your mentors and then how that lesson is still impacting you today?
Greg Alcorn: First of all, I encourage everybody that I work with to have dozens of mentors. Try to look at them in every domain of life. I've got a fitness mentor. I've got a spiritual mentor. I've got an emotional mentor. When I hired our CFO, it took him about three hours into his career with us for me to tell him all about my little league baseball career where I hit 12 home runs in 14 games, 48 RBIS and I was co MVP with the coach's son.
Three years later I'm in his man cave and it turns out he had, uh, been athlete of the year in the county, had gone to college and had become an all-American football player and didn't even tell me.
He was a world-class question asker, and I wasn't. At that moment when I saw all his stuff, I said he was a you person and I was a me person. My attitude was all about me. And so I said, I'm going to be a you person from now. I'm going to be the kind of person that walks into a room and says, “there you are” as opposed to being the person that's comes into a room says, ”here I am.” That's a me person. I want to be a you person.
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