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The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Toni Currie

Toni is responsible for all the organizational development and human resources activities of GCS. A licensed Attorney, she brings more than 10 years of experience in human resources to the company.

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Best Practices  |  Call Center Tips  |  Contact Center Consulting  |  Employee Engagement  |  Management

Call Center Staffing Solutions

It’s no secret that starting with good people makes a huge difference. Finding the best contact center staff for the job can be a big challenge. Mistakes here can really set back an operation. Defining the right skill sets to recruit will vary based on the needs of a center.

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The Cox's

Genese Cox is shy. She said talking to strangers is an uncomfortable situation for her. But working at GCS has given her more confidence and now she says, "It's easier to talk over the phone." Her husband Darvis, who sits next to her at work echoes, "It used to be much harder for her to talk to strangers."

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Outsourcing Guide

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