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The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Toni Currie

Toni is responsible for all the organizational development and human resources activities of GCS. A licensed Attorney, she brings more than 10 years of experience in human resources to the company.

Blog Feature

Best Practices  |  Call Center Tips  |  Contact Center Consulting  |  Employee Engagement  |  Management

Call Center Staffing Solutions

It’s no secret that starting with good people makes a huge difference. Finding the best contact center staff for the job can be a big challenge. Mistakes here can really set back an operation. Defining the right skill sets to recruit will vary based on the needs of a center.

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