<img alt="" src="https://secure.rime8lope.com/156671.png" style="display:none;">
 Close

The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Erik Lipscomb

With over 10 years in call center technology and support, Erik is deeply involved in all aspects of improving the organization through better utilization of technology. Erik has worked with multiple products and services, including telephony, website, VOIP, networking, mobile networks, even two-way radio.

Blog Feature

Careers  |  Education & Learning  |  Employee Engagement  |  GCS Culture  |  Growth  |  Hiring  |  In Our Centers  |  Management  |  Team Building  |  Training

Be a Resource for Others

Read More

Blog Feature

General

Utilizing a Cross Functional Team in Problem Solving

The word teamwork has been thrown around the business world for ages. But in the last 10 years, some (very successful) companies have been implementing a teamwork strategy with ______.  I'm talking about utilizing a crossfunctional team.

Read More
Outsourcing Guide

Subscribe to our blog and get this free guide

The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

Blog Feature

Best Practices  |  Call Center Tips  |  Communication  |  Compliance  |  Inside a Contact Center  |  Management  |  Relationships With Your Customers

Turn Down the Noise [When Customers Complain]

Explain to the Customer about Exemptions to the DNC

Read More