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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Erik Lipscomb

With over 10 years in call center technology and support, Erik is deeply involved in all aspects of improving the organization through better utilization of technology. Erik has worked with multiple products and services, including telephony, website, VOIP, networking, mobile networks, even two-way radio.

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Careers  |  Education & Learning  |  Employee Engagement  |  GCS Culture  |  Growth  |  Hiring  |  In Our Centers  |  Management  |  Team Building  |  Training

Be a Resource for Others

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General

Utilizing a Cross Functional Team in Problem Solving

The word teamwork has been thrown around the business world for ages. But in the last 10 years, some (very successful) companies have been implementing a teamwork strategy with ______.  I'm talking about utilizing a crossfunctional team.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Best Practices  |  Call Center Tips  |  Communication  |  Compliance  |  Inside a Contact Center  |  Management  |  Relationships With Your Customers

Turn Down the Noise [When Customers Complain]

Explain to the Customer about Exemptions to the DNC

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GCS Culture  |  Leadership

Leadership Rowan [Future Perspectives] ~ September 2011 Session

Renewal

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Leadership

Leadership Rowan [Artistic & Historic Perspectives] ~ November 2011

November's Leadership Rowan class was on artistic & historical perspectives in Rowan county.

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Communication  |  GCS Culture  |  Leadership  |  Management  |  Star Principles  |  Training

Leadership Rowan ~ Simulated Society ~ Lessons Learned

I've had the good fortune to be provided with the opportunity to take part in a year long leadership class.  Leadership Rowan is  designed to prepare individuals to assume leadership roles in the county and to further enhance the abilities of existing leaders.  One day each month from September to May we will meet at a different location within the community and learn how that aspect of the community functions.  For example, there is a criminal justice day, a county history day, an arts & culture day and a healthcare day, just to name a few.

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